VoIP technology has the tech geeks buzzing. It has been touted as:

- the killer of telecoms
- a solution for the third world’s communication gap
- revolutionizing factor in international business

But despite all the buzz, and the predictions that everyone will be it using it by 2009, why does it seem that every time you make a phone call with Skype the quality sucks…or that your Vonage calls constantly get dropped…or worse, that teenage hackers are stealing your personal information and bringing down the whole network?

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